PPL Shortlisted for National Customer Experience Award 2014

Music licensing company PPL is thrilled to announce that it has been selected as a Finalist in the UK Customer Experience Awards 2014.

The company which works on behalf of over 90,000 record companies and performers to license recorded music played in public (at pubs, nightclubs, restaurants, shops, offices and many other business types) and broadcast (TV and radio) has been nominated for the Culture Change Award in the Business Change or Transformation category, in recognition of the organisations’ disputes process.

Now in their 5th year, the UK Customer Experience Awards celebrate and reward excellence in customer experience and support organisations and businesses that wish to promote an exceptional customer experience.

The disputes process enables PPL to inform record companies and recording rightsholders proactively and impartially when two companies claim ownership of the same recording. The process gives each party the opportunity to submit evidence to prove their ownership, after which PPL is able to make a fair and unbiased decision as to which party the recording right lawfully belongs to. The service is delivered by PPL’s Member Services team who, as well as taking the lead in the initial communication with recording rightsholders to raise awareness of the dispute, providestep-by-step guidance and advice to rightsholders at each stage of the process. The development of this new disputes process is one of many initiatives being implemented by the organisation to maximise royalties for members.

Finalists in each of the categories will present their entry to a team of Judges at ExCeL London on the 25 September 2014. After the judging has taken place, the winners will be announced during a gala luncheon – a well-deserved reward for Finalists, judges and guests.

Speaking of the nomination, Christine Geissmar, Operations Director, PPL said: “These Awards recognise our commitment to enhancing and refining the services that we offer our members, so we are absolutely delighted to be shortlisted again this year. The disputes process has vastly improved member experience, whilst ensuring we protect the copyright of our members.”

Owned by Awards International, operators of the new UK Digital Experience Awards, the Awards are run in partnership with Customer Experience Magazine and Cranfield School of Management, and sponsored by Global Reviews, Boost Marketing, Awards Intelligence and InMoment – new category sponsors for this year.

Neil Skehel, Managing Director of Awards International, said: “This years’ Awards are bigger and better than ever and we are very excited to be bringing the Awards to ExCeL London! So, the opportunity to showcase and gain recognition for your hard work and outstanding customer experience results has never been greater!

“To everyone that entered, we’d like to thank you for sharing your work with us. To the finalists, congratulations and good luck in the final round! We look forward to celebrating and rewarding your success at the Awards ceremony.”

The Awards offer a fantastic opportunity to network with key players in customer experience and hear real life examples of companies that are making great strides in applying customer experience management best practice.