I don't understand my invoice, what does it mean?

See a breakdown of an example invoice.

Click on the blue icons below to read explanations of each section of your invoice.

If you are still unsure about your invoice, please contact our customer service teams for more information.

More details regarding your payment and the terms and conditions of your licence are included in the pages accompanying your invoice
This is the total price, including VAT, of your PPL licence. It must be paid in full. You can see a detailed breakdown (possibly including information for more than one year, tariff or site) of what is included in your PPL licence on the final page of your invoice - please contact us as soon as possible if any information listed is incorrect. If your music needs change over the year, please contact us with your account number.
To pay by cheque, please tear off this section of the invoice and post it to PPL at the address listed above. If you wish to pay by credit/debit card or BACS, please contact us by the telephone or email address listed above.
Please use the contact information on your letter to contact us. These are the direct telephone number and email address for your needs, whether you are new or existing customer. Please note that calls to and from PPL may be recorded for training and policy purposes.
Please quote your invoice number to a PPL customer service agent when paying for an invoice.
Please quote your account number whenever you contact PPL customer services.

 

Why you need a licence

If you play recorded music or music videos in public, you will almost certainly be legally required to have a PPL licence.

 
Contact us

For PPL licensing enquiries, contact our customer services team.

ppnb@ppluk.com 020 7534 1070
What's the difference between PPL and PRS for Music?

PRS for music - logoPPL collects royalties on behalf of performers and record companies, while PRS for Music collects royalties on behalf of songwriters, composers and publishers. When a business plays recorded music in public, in most instances a licence from both organisations is legally required.

 
Comments, feedback and complaints process

We welcome your feedback about our customer service. Find out more.

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What happens to the licence fee?

All licence fees collected (less running costs) are distributed to PPL members - the performers and rights holders of recorded music.

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