Paying your invoice
Will I receive a receipt if I pay online?
On the ‘Make a payment’ page, you have the option to receive a receipt via email containing full details of your successful payment. If you wish to receive an email receipt, please tick the box next to this option and enter your email address.
Once a successful payment has been made, a confirmation page will be displayed on the webpage. If you do not request an email receipt, please print the confirmation page and keep it for your records.
Is VAT included on all invoices?
If the company is registered in the Channel Islands then the licence fee does not include VAT regardless of where the premises being licensed are situated within the UK.
If the company is registered in England, Wales, Scotland or Northern Ireland and they have premises throughout the UK all licence fees are subject to current VAT rates, including premises based in the Channel Islands.
Can I pay my invoice in instalments?
No, PPL’s pay online facility only allows for invoices to be paid in full.
Can I pay invoices for multiple customers?
Yes, you can pay invoices for more than one customer. To login and make a payment you will need the Customer Number and Account Number for each customer that has outstanding invoices to pay.
How soon are online payments registered with PPL?
Successful payments made online are registered immediately with PPL and credited to your account. The online payment system will also immediately update and remove paid invoices from your account page.
Please note that it will take the standard bank processing time for funds to show as removed from a customer’s personal bank account.