What is two-factor authentication on myPPL?
Two-factor authentication is a standard method used by companies to ensure the person logging onto a secure website (such as myPPL) is an authorised user for the account they are trying to access. This process requires a unique code to be entered on the login screen, which is sent to the user via another contact […]
Why am I sent a verification code every time I try to log into myPPL?
If you desk share or are trying to login using a different PC you will be required to re-verify your login for each additional browser/device used to log in. If you are manually (or if something is automatically) deleting all the cookies held on your browser you will need to re-verify every time this occurs. […]
I did not receive my authentication code, what do I do?
Check your spam or junk folder as it may have ended up there depending on your mail settings. If you no longer have access to the email account to which the verification code was sent, you will need to contact Member Services to discuss updating your account after passing a manual verification process (similar to […]