If you have been unable to locate your payment, please read these tips on how to identify it.
UK Payments made via BACS
If you receive payments to a UK bank account, the payment should be credited to your account on the payment date. If you believe that your payment has not been credited to your account, please consider the following:
- On your bank statement, identify the Payment Reference, also referred to as ‘P’ reference, which can be located on either your PPL/VPL payment statement or on your myPPL account.
- The “P” reference is the Payment Reference relating to payments made to you by PPL/VPL. It is comprised of:
- “P” – Payment,
- Your PPL ID and,
- A 3-digit sequence relating to the specific month and year of the payment, i.e. increases by 1 following each payment.
International Payments
PPL has chosen to outsource the payments made to members outside the UK to an external provider so depending on your bank the payments may now show differently on your statement.
If you receive payments to an international bank account, the processing time can vary. Please allow up to 5 working days for an international payment to credit your account.
Please also note, the exact reference shown on your bank account statement is dependent upon the local and intermediary bank systems. PPL, nor Currencies Direct, have control over the payment reference which is subsequently applied to your bank statement.
If you are still having difficulties in identifying your payment, please consider the following:
- On your bank statement, identify the Payment Reference, also referred to as ‘P’ reference, on either your PPL/VPL payment statement or on your myPPL account.
- The “P” reference is the Payment Reference relating to payments made to you by PPL/VPL. It is comprised of:
- PPL or VPL,
- “P” – Payment,
- Your PPL ID and,
- A 3-digit sequence relating to the specific month and year of the payment, i.e. increases by 1 following each payment.
- Alternatively, on your bank statement, the statement narrative or the originating source of the payment may refer to “Currencies Direct,” who are the international payment specialist for PPL/VPL.
- As the payment may not credit your account on the same day that the payment was issued, you should widen your search by using a range of dates instead of a specific payment date.
If you are still having difficulties in locating your PPL/VPL payment, please contact Member Services by email memberservices@ppluk.com or by telephone 020 8068 1054.