Pay for your radio licence
Here’s how it works…
1
You can use the secure online payment platform if you have received a PPL invoice for radio broadcast licence fees.
The system can be accessed at ppluk.com/payonline
2
You will be asked to enter both your Account Number and Invoice Number.
You can find both of these in the ‘Invoice Details’ box at the top-right of your invoice.
Once you are logged in, you can select which invoice(s) you would like to pay.
3
After a successful payment, confirmation will be shown and a receipt can be emailed to you.
You can pay invoices for more than one customer. To login and make a payment you will need the Account Number and Invoice Number for each customer that has outstanding invoices to pay.
If you do not have a copy of your invoice or are having trouble locating your Account Number and/or Invoice Number, please contact PPL on 020 7534 1394 or email us at broadcasting.finance@ppluk.com.
FAQs about paying for your radio licence
Is paying online secure?
Yes, the PPL online payment system is secure and approved by Barclays security standards. The system only allows the payment of invoices by credit or debit card and does not store any card or personal customer details.
What credit/debit cards do you accept for online payments?
The following cards are accepted for online payments: Visa, Visa Electron, MasterCard and Maestro. PPL does not accept American Express, JCB or Diners Club cards.
Does paying online incur any additional fees?
No, this is a free service.
Will I receive a receipt if I pay online?
On the ‘Make a payment’ page, you have the option to receive a receipt via email containing full details of your successful payment. Simply tick the box next to this option and enter your email address.
Once a successful payment has been made, a confirmation page will be displayed. If you did not request an email receipt, please print the confirmation page and keep it for your records.
Is VAT included on all invoices?
If the company is registered in England, Wales, Scotland or Northern Ireland and they have premises throughout the UK all licence fees are subject to current VAT rates, including premises based in the Channel Islands.
If the company is registered in the Channel Islands then the licence fee does not include VAT regardless of where the premises being licensed are situated within the UK.
Can I pay my invoice in instalments?
No, PPL’s pay online facility only allows for invoices to be paid in full.
Can I pay invoices for multiple customers?
Yes, you can pay invoices for more than one customer. To login and make a payment you will need the Invoice Number and Account Number for each customer that has outstanding invoices to pay.
How soon are online payments registered with PPL?
Successful payments made online are registered immediately with PPL and credited to your account. The online payment system will also immediately update and remove paid invoices from your account page. Please note that it will take the standard bank processing time for funds to show as removed from a customer’s personal bank account.
What happens if my card details are rejected?
If your payment is unsuccessful then you will be notified after the payment attempt. PPL will not take any money from your account. Please contact your bank for any further information.
Can I still pay by other methods?
You can also pay for your PPL music licence by one of the following alternative methods:
- Electronic bank transfer/BACS
PPL’s bank details can be found on the back of your invoice. Please quote the invoice number on any BACS payment as this will enable us to process your payment more efficiently. Please allow up to five working days for your payment to reach us. - Telephone using credit/debit card
Please contact PPL’s customer service agents on 020 7534 1394 to pay your invoice by credit or debit card over the telephone. Please quote your Account and Invoice Number so we can process your payment more efficiently. Please note we do not accept American Express, JCB or Diners cards. - Cheque
Make your cheque payable to PPL (or VPL, if applicable) and send it to the following address:
Finance Department, PPL
1 Upper James Street
London
W1F 9DE
Your cheque must be accompanied by the remittance slip at the bottom of your invoice. Please allow five working days for your payment to reach us.
No invoices are displayed when I try to pay online – why?
If no invoices are shown once you have logged in then it may be that all invoices on your account have been paid. If you know there are outstanding invoices on your account, it may be that these invoices are not valid for online payment – please contact PPL on 020 7534 1394 or email broadcasting.finance@ppluk.com for further information.
I have other questions – what do I do?
If you have any other questions please contact us at 020 7534 1394 from 9am-5pm Monday to Friday.
Please note that the system may occasionally be unavailable for routine maintenance. If this is the case there will be a message displayed on our website.