If you desk share or are trying to login using a different PC you will be required to re-verify your login for each additional browser/device used to log in.
If you are manually (or if something is automatically) deleting all the cookies held on your browser you will need to re-verify every time this occurs.
If you are choosing to browse in private or incognito mode, it is not possible to track that your browser has already been verified. You can avoid needing to re-verify your account by accessing myPPL through a standard browser.
If you have manually unticked the “Don’t ask again” box on the ‘Verify Your Identity’ page you will need to verify your identity every time you try to login. If you re-tick this box, you should no longer need to repeat the process.
If you are still experiencing problems with verification, please contact the Member Services team on 020 8068 1054.